Yes! Our hand-cut runners are professionally bound and serged for a clean, finished look. We are also working on custom rugs of other shapes and sizes. Sign up here to get notified when our custom rugs collection goes live!

For general maintenance and upkeep, your household vacuum should do the trick. Be careful not to lower the beater bar on the vacuum, though, as this can become damaging over time. For more information, including what to do in the case of spills that cause stains, see our article on "How to Clean a Rug".

• To prevent wear and tear of your rug for as long as possible, we recommend that you place a rug pad underneath your rug. This may seem like an unnecessary expense at first but it can save you money in the long run. Just like grit from your shoes will cause friction in the fibers of your rug, friction between the rug and floor caused by walking can wear your rug dramatically. A rug pad puts a layer between your rug and the floor and prevents this friction. It has the added benefit of keeping the rug from sliding on more slippery floors!
• Tips: We recommend using felt rug pads on finished wood floors as Polyvinylchloride pads can damage the finish.Rotating your rug every now and again will help ensure that wear is distributed evenly.

All our orders are shipped within 1-2 business days. Please note that Custom Cut runners take a bit longer to ship out and depart within 5 business days. We ship everything from our distribution facility in Pennsylvania; transit time from there to where you are located could take on an additional 1-7 days. Please be advised that some of our larger rugs are shipped with freight carriers and require the carrier to contact you directly to arrange the date and time for delivery. Because of this, an additional 1-3 business days can usually be expected with these types of shipments.

• We accept return requests for items in their original condition, for any reason, within 14 days of their date of delivery. Please note: outbound, ground shipping is free to you -- however, you would be responsible for the costs of return shipping back to us. For most rugs, we can generate a prepaid UPS return shipping label for you to use. Your order will be refunded upon its receipt at our warehouse minus the cost of the label. If you would prefer to use your own label instead, that is perfectly acceptable as well. Just be sure to send us your item’s return tracking number so we may better monitor your return.
• Our return address is:
  Well Woven Warehouse
  2345 NEWLINS MILL RD,
  EASTON, PA 18045-7816 US
• Please also be advised that your area rug must be returned in its original condition. If the received item has wear or damage, the full credit may not be issued. To safely package your item for transit, we strongly recommend using either its original packaging or a thick plastic (plastic painters’ tarps, black contractors’ bags, etc.). We are also unable to process exchanges at this time. If you need an item in a different size or color, please return the item you originally purchased and place a new order with us.

• More Contact Info
• Address: 141 W 36th St, 12A, New York, NY, United States, 10018
• Email: service@wellwoven.com
• Phone #: +1 (973) 860-0520